Jasco ICT Solutions, a vertical within the Jasco Group, has recently restructured its Enterprise businesses to capitalise on and take advantage of market opportunities. The DataFusion, DataVoice and Maringo businesses are now incorporated under a single, new, more customer focused sector known as Jasco Enterprise, led by Paul Fick.
Says Mark van Vuuren, Managing Director of Jasco ICT, the vertical that houses the Enterprise sector, "The rationale for the restructuring was to exploit economies of scale and achieve improved efficiencies, allowing us to deliver better services and solutions to the market."
For example, the infrastructure will allow the sector to leverage centralised resources such as one contact centre rather than multiple contact centres. However, unique roles pertaining to the product house, DataVoice, such as channel management and product development will be kept separate.
Adds Fick, "For our customers, it is business as usual. The move will, however, allow us to achieve our goal of further improving delivery of customer service and provision of solutions."
"It will also provide us with better performance measurement which will further impact our customer satisfaction levels. Having a consolidated business means we can improve our market reach with our solutions, whilst meeting the requirements of these markets. ."